Returns & Exchanges
Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply contact us by email within 7 days from the time you received your order and obtain a Return Authorization Number. We will not accept any returns without a return authorization number. To complete your return, we require a receipt or proof of purchase...
• Please note that shipping charges, special orders, edible and perishable favors (ex. candies, chocolates), personalized items, hang tags, stickers (items that you chose an option), RUSH ORDERS and past event dates are final sale and are not eligible for return.
• Any shipping related duties and taxes incurred will be deducted from your refund. Refused orders will not be accepted for refunds. Please pack the item in its original packaging (unused and unworn) and send back to us. Please kindly mark on the box "RETURN TO VENDOR" with your RA# (Return Authorization Number) outside of the box clearly. We reserve the right to reject any returns and exchanges that do not meet these conditions.
• Cancellation Policy
Due to the speed at which orders are processed, changes or cancellations are not always possible. If an order must be changed, we will do everything possible to accommodate the request. Our shopping cart is bank automated, this secures client's information and therefore orders are processed upon submission or your order.
If your order has been shipped, it will be considered as a return. Personalized items cannot be cancelled nor returned.
• Shipping Cost (returns)
To return the merchandise or items is the responsibility of the customer. For your own protection, please use a reputable shipping service such as FEDEX or UPS so that items can be tracked and insured. We cannot issue refunds to items that are damaged and missing. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We reserve the right to refuse returns that are not sent within 2 weeks of authorization.
• Damaged / Missing Items
On very rare occasions some items may arrive damaged or may be missing. Please contact us immediately and we will be happy to replace them. We will only ship the replacement to the ship to address submitted on the original order. Please have the damaged merchandise and packaging for a possible claim by us with the carrier. You must report damage or missing items to us within 48 hours from the time you have received your order and should not have passed the event date/wedding date. We can only replace items that are returned.
• There are certain situations where only partial refunds are granted (if applicable)
1) items with obvious signs of use
2) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
3) Any item that is returned more than 21 days after delivery
• Coupons and Offers
Coupons and Offers cannot be combined. Sales tax does not count toward the final qualification amount for either offer. Shipping and handling charges do not count toward the qualification amount for Coupon and Offers.
• Refund process
1) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. If you are approved, then your refund will be processed.
2) A refund will be credited back to your original method of payment, and will post 10 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Merchandise must be in its original condition. Jefais Club - reserves the right to reject any returns and exchanges that do not meet our Return and Exchange Policy.
• Goods returned without permission will not be accepted for credit.
• All SALE Items and Gift Cards are Final Sale